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If for any reason you would like to refund your purchase, simply ship back the unused item and tags with a copy of your receipt to Hilton’s Tent City. We will refund any item received within 60 days of the purchase date.


Note: All climbing equipment and undergarment sales are final.The return address is:

Hilton’s Tent City

565 Massachusetts 

Cambridge, MA 02139

Refunds will be processed once the item has been received, any item received after 60 days will convert into a store credit. If you have any questions concerning your refund either email us at support@hiltonstentcity.comor call us at (617) 227-9242. Our Brick and Mortar store hours are Monday thru Friday 9-7, Saturday 9-6 and Sunday 12-6 Eastern Standard.